AI artificial intelligence Business clients consultative partner consumers Criteo data delivering performance Digital & Media e-Commerce Header Bidding Murat Kalafat performance marketing personalization programmatic retargeting Tech trends

Murat Kalafat (Criteo): “Personalization is a key driver for better user experience”

Murat Kalafat (Criteo): "Personalization is a key driver for better user experience"

Murat Kalafat is the Managing Director Turkey and Japanese Europe at Criteo. On this place, he oversees all the prevailing and new enterprise of Criteo in Turkey and Japanese Europe. Beforehand, he was Managing Director for Ligatus Gmbh Turkey, the main native promoting community in Europe, he launched and established the Ligatus Turkey workplace and managed for four,5 years. He additionally made the market entry for AWIN (beforehand zanox), main affiliate internet marketing firm, in Turkish market. He has gained over 17 years of expertise in digital and telecommunications industries with amongst others Flycell Avea, Telsim and Netaş. He provided AdHugger.internet an unique interview.

AdHugger: What would you say which are the primary tendencies in efficiency advertising worldwide for 2019?

Murat Kalafat: I see a number of massive developments arising, the most important is perhaps the development in the direction of higher personalization of net outlets and digital promoting alike. Personalization is a key driver for higher consumer expertise and as a consequence extra gross sales, nevertheless it depends upon a wealth of knowledge together with refined Synthetic Intelligence-driven know-how to show them into insights and motion. That is now potential and one of many explanation why virtually everyone seems to be speaking about AI.

One other development is the continued shift of e-commerce from desktop to cellular units and to apps. Retailers see the large advantages of apps, like as much as 4 occasions larger conversion charges in apps in comparison with cellular web sites; apps thus carry out even higher than desktop. This shift in fact additionally implicates a shift in retailers’ efficiency advertising techniques.

Lastly, on the writer aspect, I anticipate an ongoing shift to stylish programmatic shopping for applied sciences like header bidding. That’s as a result of publishers see the worth of knowledge to raised monetize their stock.

AdHugger: How is Japanese Europe nonetheless totally different? Why?

M.Okay.: In terms of Programmatic, particularly Romania has sort of a practice to primarily do programmatic by way of Fb and Google. Which isn’t dangerous usually, however as in any business: Whenever you depend on only a only a few gamers, you danger dependencies. Publishers discovered that they will earn extra money when including further programmatic gamers. Header Bidding is a superb know-how to extend revenues from stock. Nevertheless it’s not a simple matter. Criteo provides its personal header bidding answer Criteo Direct Bidder, however we do lots of consulting round it.

That’s one thing we usually see out there. There’s a massive demand in consulting and help. Regardless of if it’s about Programmatic or apps, gamers out there need to perceive the small print and take extra time for decision-making. That’s why Western Europe and particularly the US are often a step forward with regards to new applied sciences.

AdHugger: What about Romania? The place do you see extra potential for our market and why?

M.Okay.: e-Commerce is dominated by massive native gamers and never by US giants. Should you take Germany for instance, half of e-Commerce is already Amazon. So retailers are primarily busy on methods how you can compete with them. That’s an enormous benefit for Romanian retailers. They know their viewers, how individuals really feel and what they’re involved about. Lately they will mix this data with refined data-driven advertising options to serve shoppers precisely what they need and wish.

AdHugger: The place are nonetheless the primary challenges and why?

M.Okay.: Shoppers in Romania are nonetheless extra essential in relation to on-line buying than in most different nation. Money-on-Supply continues to be probably the most most popular cost technique when purchasing on-line; there isn’t a huge belief towards in paying on-line by bank card for instance. That’s an enormous problem for retailers to set off a shift within the minds of shoppers and to determine extra belief in on-line purchasing and funds basically. We noticed belief already rising in 2018 and anticipate additional progress subsequent yr; which is nice as this can give e-commerce a brand new push.

AdHugger: What does Criteo supply in another way than its competitors?

M.Okay.: Criteo is a very international firm that gives advertising options from producing consciousness to gross sales to our shoppers. Whereas retargeting is what made us huge, we’re a now a multi-product firm delivering efficiency at any stage of the client journey. On prime of that, we provide options for advertisers to monetize their net visitors to manufacturers. Three issues set us aside.

  1. The dimensions and scale of our enterprise. In line with market analysis agency IDC, Criteo is the main advert tech firm globally when it comes to market share. We attain 1.2 Billion customers on-line and see gross sales transactions of $615 Billion on the internet outlets of our shoppers that may be was insights.
  2. Our know-how. Machine Studying is the guts of every thing we do since Criteo received based again in 2005. We predict how probably a consumer would click on on an advert earlier than displaying it, advocate the absolute best product and optimize the artistic design of the advert in real-time – all in an effort to obtain actual efficiency for our shoppers, which in the long run means invaluable gross sales. On prime of that, our AI lab investigates on Deep Studying and the place to use it for extra worth. This know-how requires huge capabilities and ought to be utilized correctly.
  3. Our degree of service and professionalism. We see ourselves as a consultative associate for shoppers with senior employees targeted on serving to them to realize their short-, mid- and long-term objectives.

AdHugger: What are shoppers’ fundamental requests?

M.Okay.: To begin with they ask us to assist them improve their revenues. Which is in fact why you do efficiency advertising. Secondly, they ask us for superior knowledge that assist them to raised perceive their customers conduct. Knowledge-driven attribution is one thing they actually care about. And eventually for help, not solely associated to Criteo options, but in addition past. Shoppers love our worldwide information in several areas of our business and we’re very happy to assist.

AdHugger: On a market dominated by numbers and arithmetic, the place does creativity lay and the way does it work?

M.Okay.: Creativity is completely key in promoting. Customers see tons of advertisements day by day and unconsciously determine inside milliseconds in the event that they like your advert or not. On the one hand aspect it’s about if the beneficial merchandise are related to this consumer at this second. Typically the merchandise they’ve seen earlier than aren’t probably the most related one. To offer you an instance: One in 4 merchandise being bought after a click on on one in every of our banners is a product the consumer has by no means seen on this shopper’s web site earlier than. Which exhibits the facility of advice. However, it’s concerning the artistic. What sort of advert is probably the most interesting one for a person consumer? Which format, which type of call-to-action button, which colours? All of this has an influence on the likeliness of a consumer to click on on an advert and purchase. Our artistic designers outline with our shoppers the framework necessities of their CI – which colours or fonts for instance can be utilized – inside which our artistic engine optimizes on efficiency.

AdHugger: What do you foresee for the efficiency advertising business within the subsequent years?

M.Okay.: I feel the subsequent yr will probably be centered across the query: “Find out how to higher use extra knowledge?” We’ll see increasingly more instruments based mostly on AI that purpose to optimize advertising efficiency. Even the manufacturers are in search of efficiency now and purpose for campaigns with clear efficiency KPIs. That’s huge probability for retailers to monetize their net visitors to manufacturers and thus unlock further income streams, as they’re giving entry to in-market customers to manufacturers. The large buzzword right here is Retail Media, by the best way an space we at the moment are additionally serving with our Sponsored Merchandise answer.

AdHugger: Do you consider a brand new financial disaster will come? And in that case, how will it impression this business?

M.Okay.: I’m not good in crystal ball gazing, so I can’t inform you if and when a disaster may come. But when that’s the case, a disaster may also imply alternatives for retailers. Let me share one instance: In Turkey we skilled a devaluation of the foreign money Turkish Lira. Within the consequence, individuals turned extra price-sensitive and turned much more to on-line, on the lookout for the most effective worth earlier than shopping for. Retailers who invested early of their on-line providers instantly skilled an enormous benefit by the rise of internet buyers. An additionally the publishers the place benefitting, as a result of as a consequence, promoting budgets acquired shifted from TV to on-line. First as a result of customers went there and second as a result of measurability of advert spends turns into much more necessary in occasions of disaster. And efficiency could be measured greatest on-line.

AdHugger: How are the brand new applied sciences (machine studying, efficiency at scale, and so forth.) impacting the brand new shoppers assume and act? Additionally, how about expectations?

M.Okay.: Once more, knowledge is the important thing for future success, however having knowledge and utilizing them are utterly totally different pairs of footwear. Massive gamers have the capabilities to leverage knowledge, as they will spend money on required know-how, together with AI-based algorithms and Knowledge Administration Platforms (DMPs). They thus have an enormous benefit at first. However the majority of corporations don’t have these capabilities and typically not even sufficient knowledge to remain aggressive. That’s the place we will help. We see ourselves because the promoting platform for the open web, that gives the know-how and fosters collaboration that are required to bridge the hole to the large gamers.

AdHugger: How has the shoppers’ strategy modified over the past 2-Three years and what do you see altering sooner or later?

M.Okay.: Consumer Expertise is a key matter for our shoppers and that’s the rationale why personalization turned so essential. Our shoppers see: The higher the consumer expertise, the higher the efficiency. Cellular apps often present the perfect consumer expertise and that’s why they carry out higher than browser-based net outlets. Our shoppers goal for an impressive seamless consumer expertise throughout units and channels, together with offline. So there’s a clear shift from channel-based advertising to user-centric advertising.

AdHugger: What do you do to teach the shoppers and the business?

M.Okay.: We continually educate our shoppers about key business subjects, about new know-how and necessities. We make them meet with our material specialists of our Paris headquarter to study first-hand about necessary developments for his or her companies. On prime of that we offer case research, instructional content material and greatest practices on our web site and – most significantly – market perception reviews that assist them perceive how they’re doing towards the market. However most essential stays the day-by-day consulting by our account strategists.